Security & Privacy



Q: Do you have a Safe Shopping Security Guarantee?
A:
At CostumeBasement.com, we make it our top priority to safeguard the privacy of our customers, and we use every precaution necessary to ensure that your shopping experience is secure as possible. We protect your personal information by using Secure Sockets Layer (SSL) encrypting by Thawte, owned and operated by VeriSign, Inc., which encrypts your personal information provided to us such as name, billing address, shipping address, telephone number and email address. This information will be used for the sole purpose of processing your order, send you confirmation of your order and shipping as well as contacting you regarding any issues with your order. Credit card or other payment information are NOT stored in our database. Your information will not be given away, sold, shared, or distributed to third parties not directly associated with the fulfillment of your order.

We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases. Furthermore, we may use your email address to send promotional information such as sales or discounts. If you wish to opt out of our promotional offerings, please send us an email at unsubscribe@costumebasement.com and we will honor your request.

Cookies
If you wish to bookmark our website for future visits or to save information such as your log in name, our website will place a cookie on your computer to memorize your preference. Cookies are pieces of information that a Web site transfers to an individual's hard drive for record-keeping purposes. The cookies also keep track of items stored in your shopping list, so you can search our site for more information or configure another product without losing the configured product information that you created.

Customer Service Hours:
Monday – Friday: 10am – 6pm EST
Saturday: Closed
Sunday: Closed