Damaged or Missing Pieces Form

If you are missing parts from your order or the item was damaged during transit, we will correct the issue immediately.

• You must complete this form within 48 hours from when you received the item(s).

In order to expedite this process, complete and submit the form below. Please locate the Stamped by # and include it below. Stamped by is a number stamp circle (about the size of a nickel) located near the bottom of the packing slip or right underneath the listing of the products.

If your item is now out of stock, the best we can do is make it easier to return the item back to us. We will email a Free UPS Return Shipping Label and refund your full purchase price once we receive it.

Phone: (Can we call if we have questions?)
*Email: (Your costumebasement.com login)
*Stamped by: (Located on packing slip)



*required information

As part of our commitment to providing excellent service, we will do our best to process and have your item shipped out within 24 hours.