Frequently Asked Questions
While shopping
at CostumeBasement.com, we want you to have a great shopping experience with
us. We’ve put together a list of the
TOP TEN most
frequently asked questions to help you before placing an order.
| #1. |
Q:
I saw the same product being sold on another site for a cheaper price.
Can you beat it?
A:
Yes!!! We'll give you their selling price and an extra 25%
of the difference towards your purchase. If you already bought from us,
submit your claim within ten(10) days from your order date and we'll refund
you 125% of the difference.
Click here for full details and instructions.
|
| #2. |
Q:
What if it's not what I expected, can I return my merchandise?
A:
Yes!! Most
of our products are returnable within 15 days from when you received them.
Return it for a full refund (less any shipping charges). Then, we give
another 15 days (30 days from receiving item to return for store credit.
Click here for full details and instructions.
Please note: Costume styles or details can slightly change from their
online photos and packaging card photos due to production adjustments
from the manufacturer. We rarely get notified about these changes. We'll
post any changes on the description and photo, if available. Thank you
for understanding with us about this issue and we apologize for any inconvenience
this may have caused.
|
| #3. |
Q:
What if it doesn't fit, can I exchange it for a different size?
A:
Yes!! Make your home
our changing room. When you receive it, try
it on and see if it fits and if it doesn't fit quite right, return
it for a different size.
We'll pay for shipping your replacement costume!
Click here for details
|
| #4. |
Q:
Is it secure to shop at CostumeBasement.com?
A:
At CostumeBasement.com, we make it our top priority to safeguard the privacy
of our customers, and we use every precaution necessary to ensure that
your shopping experience is secure as possible.
Click here for full details on our Security Policy.
|
| #5. |
Q:
What forms of payment do you accept?
A:
We accept MasterCard, Visa, American Express and Discover.
|
| #6. |
Q:
Do you charge Sales Tax?
A:
If shipping to California, the tax will appear during checkout. If shipping
outside of California, No Sales Tax!
|
| #7. |
Q:
Will I be able to track my order?
A:
Yes. Login into My Account where you may track your order status and history.
You will also receive tracking information to your email address once
the order has shipped.
Login to My Account page
|
| #8. |
Q:
What if I miss the delivery or disregard my shipment?
A: Packages refused or missed for whatever reason and
therefore immediately shipped back to us, or the package is undeliverable
as addressed, you are responsible for the return shipping charge and restocking
fee. A return shipping charge starting at $7.00 for the shipping carrier
returning the package back to us and a 15% restocking fee will be deducted
from your merchandise refund the day the item arrives back in our warehouse.
|
| #9. |
Q:
Do you ship outside the U.S?
A:
We only ship within the 50 states. Sorry no International orders. No Puerto
Rico, Guam and Virgin Islands. No P.O boxes or AFO/FPO.
|
| #10. |
Q:
How much will shipping cost and when will I get it?
A:
Delivery times are based on shipping methods. We offer
| Shipping
Method |
Shipping
Cost |
| *Super
Saver Shipping
(6-8 business days)
|
Orders
$25 & Over |
Orders
Up to $25 |
$5
flat rate
Free
over $60
|
Starts
at $6.99
Contiguous
US only (48 states)
|
| *Expedited
Ground Shipping
(3-5 business days) |
Starts
at $6.49
Contiguous US only (48 states) |
Starts
at $8.99
Contiguous US only (48 states) |
Express
Shipping
(2-3
business days)
|
Starts
at $9.99
No International Orders |
Starts
at $14.99
No International Orders |
| Premium
Shipping
(1-2 business day) |
Starts
at $17.99
No International Orders |
Starts
at $24.99
No International Orders |
| *Alaska
and Hawaii require Express Shipping or Premium Shipping service. No
International orders. Please no P.O Boxes, APO/FPO. |
Click
here for full details.
|
